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Client Manager (Google Ads)

ABOUT OKAMokam offers a Google Ads subscription service. Clients pay a flat monthly fee - no percentage of spend, no retainers that creep up, no surprise costs. We manage their Google Ads, they get results.We launched a year ago and now manage 50+ accounts. The model is working. We\'re growing fast.We operate differently to traditional agencies. We don\'t do weekly calls. We don\'t do account manager catch-ups that exist to justify fees. Our clients are busy - they want Google Ads sorted, not another meeting in their calendar. So we communicate through clear, well-timed written updates. When we need something, we ask. When there\'s news, we share it. When there\'s a problem, we fix it.This only works if our written communication is exceptional and our operations are tight.THE TEAMWe\'re small but experienced. One founder ran a growth consultancy for 10+ years. The other spent 10+ years at Google. Our Director of Performance has 15 years of PPC experience.We use technology to handle the repetitive stuff, which means everyone on the team is senior and actually doing the work. You\'d be joining that team — not managing juniors, but working alongside people who know what they\'re doing.THE ROLEYou\'ll be the main point of contact for all our clients. Every question, every update, every challenge - it comes through you first. Your job is to make clients feel like they\'re our only client, even though they\'re one of 50. That means responding quickly, writing clearly, knowing what\'s happening in their accounts, and never letting things slip through the cracks.You\'ll sit between our clients and our delivery team. When a client needs something, you\'ll make sure it happens. When the team needs time or information, you\'ll manage expectations. You\'re not a messenger - you\'re the person who owns whether clients get what they were promised, when they were promised it.WHAT YOU\'LL ACTUALLY DOOwn all client communication. You\'re the voice of okam to our clients — every email, every update, every difficult conversation.<ul><li>Handle client questions independently. When a client asks why spend is up, why leads dropped, or whether we can launch a new campaign — you\'ll check the account, form a view, and respond. You won\'t need to loop in the delivery team for every question. That\'s what makes this work at scale.</li><li>Keep delivery honest. Make sure deadlines don\'t slip and promises get kept. If we said something would be done by Friday, it is — or the client hears from you before Friday explaining why not.</li><li>Spot problems early. You\'ll know which clients are happy and which are going quiet. You\'ll notice when performance is drifting before it becomes a client issue. You\'ll flag risks before they turn into cancellations.</li><li>Manage our reporting rhythm. We send bi-weekly reports to all clients. You\'ll own this process — making sure reports go out on time, that they\'re meaningful, and that they tell the right story about performance and what we\'re doing about it.</li></ul>WHAT WE\'RE LOOKING FOR<ul><li>Solid Google Ads experience is essential. You\'ve worked in a PPC agency or in-house managing Google Ads accounts. You know how to read performance data, understand why campaigns behave the way they do, and can have an intelligent conversation with a client about their account without needing backup. This is the non-negotiable.</li><li>Experience in client-facing roles. Account management or client services in a PPC or performance marketing context. You\'ve managed a high volume of clients simultaneously and kept them happy.</li><li>Exceptional written communication. Our entire client relationship runs through email and written updates. You need to write clearly, warmly, and with purpose — no waffle, no corporate fluff.</li><li>Strong organisation. You\'ll be tracking dozens of clients, multiple deadlines, and ongoing requests across accounts. Things cannot fall through cracks.</li><li>Comfort with direct communication. Sometimes you\'ll need to tell clients things they don\'t want to hear, and push back internally when needed. You\'re here to keep clients informed and well looked after — not just to keep everyone happy.</li></ul>WHAT YOU\'RE WALKING INTOWe\'ve grown from zero to 50 clients in a year. Some things aren\'t as polished as they\'ll need to be at 200 clients — the systems are still being built. You\'re joining early enough to shape how we do things, but late enough that the model is proven and the client base is real.HOW WE WORKFully remote, no central office, no plans for one. We work asynchronously across Slack and Notion. The team is five people. We meet twice a year in person. This suits people who are self-motivated and don\'t need an office to stay focused.WHAT\'S IN IT FOR YOUSalary: £40,000 - £45,000 p/a depending on experience.Direct line to the founders. No agency politics. Genuine scope to grow with the company as we scale.HOW TO APPLYSend us an email - . Tell us why this role interests you and what makes you right for it. Keep it tight — we value clear writing over long applications. Salary: GBP 40000 - 45000 per year

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