Guest Services Agent - Front Office

About the Hotel

The Hari is a stylish 5* Luxury Hotel in the heart of Belgravia. The areas of Chelsea, Kensington, and Knightsbridge. A beacon of modern luxury and impeccable service. A destination for locals to love and guests to discover. Our service culture is a link between the traditions of the past and our path to the future. The Hari is committed to environmental and social sustainability, providing guests with an eco-friendly stay. We are proud to hold Silver Accreditation by Earth Check Certified, rank as the 7th Most Sustainable Hotel in the World (Tripadvisor Travellers’ Choice Awards 2024) and be a member of the NOW Force for Good Alliance. Since July 2024, we’ve also been running on 100% renewable electricity through our partnership with NPower.

By joining The Hari, you’ll become part of a team that values sustainability, innovation, and responsibility, helping us create meaningful experiences for our guests while protecting the planet for future generations.


About the role:

We are looking for a confident, enthusiastic and personable Receptionist role to join our FABULOUS Front Office team. You will be responsible for creating a warm and friendly welcome to our guests as they arrive, ensuring their stay is memorable until the point of bidding farewell.

It is important that all our team members understand exactly what it means to deliver a 5-star service and create “Stories to Inspire”. You will naturally engage with our guests, consistently providing a high-end guest service- always aiming to achieve 100% guest satisfaction!


About you:

To be successful in your application as a Guest Services Agent you must possess the following:

·Previous experience as a Front Desk/Receptionist/Guest Services Agent within a luxury hotel

·Proficient knowledge of Opera system

·A genuine passion for hospitality

·Exceptional guest service skills

·Ability to work under pressure and multi task

·Excellent communication skills

·A high standard of personal presentation

·Excellent organisational skills

·Superb attention to detail

·Right to employment in the UK

Please note that our Guest Services Agents work on a shift basis which does include working occasional night shifts.


What do we offer?

·Successful candidates will benefit from excellent Employee Benefits:

·Refer a Friend Bonus – Earn up to £1,000 for recommending friends.

·Guest Experience Stay – Enjoy a complimentary stay to experience our hospitality.

·Chiropodist Services – Take care of your well-being with professional foot care.

·Complimentary Sweets & Drinks – Enjoy treats during your shift.

·Employee Recognition Program – We celebrate and reward your hard work.

·Food & Beverage Discounts – 50% off on F&B purchases.

·Lunch & Laundry Services – Provided for your convenience.

·Excellent Training & Development – Grow your skills and progress in your career.

If this sounds like you and you are passionate about providing outstanding customer service to guests and are determined, and hardworking we would like to hear from you.

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