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Lead the establishment and day-to-day operations of the Ops Planning & Analytics (OPPA) unit, driving data-informed capacity planning and analysis to support evidence-based operational decisions across KLIA.
ESSENTIAL POSITION FUNCTIONS
Lead the development and continuous improvement of OPPA's planning frameworks, analytical models, and reporting infrastructure.
Oversee capacity vs. demand analysis across terminal operational areas including check-in, screening, gates, and baggage.
Drive dynamic manpower deployment planning in coordination with respective operations leads and HC.
Establish and maintain the operational performance and analytic dashboards and reporting cycles.
Manage and mentor OPPA team members, building unit capability over time.
Serve as primary interface between OPPA and senior operations leadership, translating analytical findings into decision-ready recommendations.
Coordinate with relevant stakeholders on on data access, pipeline development, and system integration.
Support preparation of management decks, briefing materials, and strategic updates for management.
Lead benchmarking exercises and best practice adoption from comparable airports.
Monitor implementation of planning recommendations and track outcomes.
