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Medical Logistics Dispatcher Job
Why You'll Love This Job<br><br><strong>Position Overview<br><br></strong>The Dispatch position is responsible for managing a fleet of accounts and ensuring that clients routes within that fleet are completed timely and accurately. This position is the primary communicator between clients and couriers.<br><br><strong>Responsibilities<br><br></strong><strong>DUTIES & RESPONSIBILITIES:<br><br></strong><ul><li> Answer and dispatch incoming calls from clients to couriers and enter information into courier software system.</li><li> Assign and dispatch all will calls and STAT’s.</li><li> Monitor online dispatch board for potential issues.</li><li> Add, change or delete scheduled stops in planning.</li><li> Research and resolve client issues quickly and accurately.</li><li> Communicate unresolved client issues to direct supervisor immediately.</li><li> Monitor status of deliveries and pickups to ensure timely delivery to client.</li><li> Assist couriers as needed to help ensure routes are completed to client expectations.</li><li> Review route sheets for accuracy.</li><li> Negotiate courier payout.</li><li> Monitor and utilize web-based applications, tools, and reports.</li><li> Ensure policies and procedures as defined by clients and the company are being met.</li><li> Prepare SOP for each account; shift turnover.</li><li> Perform other duties as assigned.<br><br></li></ul><strong>Skills & Qualifications<br><br></strong><strong>QUALIFICATIONS & REQUIREMENTS:<br><br></strong><ul><li>Effective communicator, both written and oral.</li><li>Excellent interpersonal and customer service skills.</li><li>Team oriented environment.</li><li>Strong problem solving skills and attention to detail.</li><li>Ability to multi-task in a fast paced environment.</li><li>Proficient in Microsoft Office or related software.</li><li>Some college or college degree in business, logistics or related field preferred.</li><li>3+ years of customer service experience required.</li><li>Courier software experience a plus.<br><br></li></ul><strong>PHYSICAL REQUIREMENTS</strong>:<br><br><ul><li>Prolonged sitting at a desk.</li><li>Heavy communication via phone and email.</li><li>Ability to lift up to 15 lbs at a time.<br><br></li></ul>Job Number: 170907
