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Pharmacy Technician (Call Center)
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
Rx Savings Solutions, part of McKesson's CoverMyMeds business segment, offers an innovative, patented software system that educates and empowers consumers to make the best healthcare choices at the lowest cost. Founded and operated by a team of pharmacists and software engineers, we support a collaborative, cost-saving solution for purchasing prescription drugs.
We are looking for a talented, success-minded Pharmacy Technician Call Center Rep to join our call-center team that helps our members take control of their prescription costs. If you have healthcare call-center experience or retail pharmacy experience and exceptional customer service skills, you can help us make a difference in people’s lives. This is a full-time role with excellent benefits located in Overland Park, Kansas (40-hours per week, Monday thru Friday with no weekends!).
Our Pharmacy Technicians answer questions from how to lower out-of-pocket cost on prescription medications to providing directions on how to transfer prescriptions between retail pharmacies. Using their skills as a retail pharmacy technician, they spend most of your time providing excellent customer service to all internal and external customers by educating our members with how they can better navigate the pharmacy world to lower their prescription cost via inbound and outbound calls. Outbound calls will be made to existing customers simply to provide them with more detailed information about our products and services.
** The current shift we're hiring for is Monday thru Friday, 10:30 a.m. to 7:00 p.m. The first 60 days (approximately) are considered training days and during those first 60 days you'll work 8:00 a.m. to 4:30 p.m. This role requires on-site presence at our corporate headquarters office at 435 & Nall during the training days. We then offer a flexible, hybrid work scenario with some ability to work from home after the onboarding period.
Job Duties:
Answer incoming calls from Company members/customers
Assist members with directions to identify and realize savings opportunities highlighted by the Company software system
Assist members on all issues related to processing of pharmacy claims
Coordinates internal resolution of customer issues
Make outbound calls to members who request service via the Rx Savings Solutions online portal
Make outbound calls to members through an auto dialer
Assist with research projects relating to pharmacy pricing
Educates members on benefits of Rx Savings Solutions services
Perform other duties as reasonably requested by management
Required Education/Certifications:
High School Diploma/GED or higher is required
PTCB Certified Pharmacy Technician (must gain within 6 months of employment)
Required Work Experience:
3+ years of relative experience including pharmacy experience in a retail setting, and/or customer service or call center experience in the healthcare space
Communicate in a professional manner with our members and colleagues
Demonstrated ability to effectively multi-task and problem solve
Demonstrate ability to work with confidential information and in a deadline driven environment
Ability to effectively navigating a computer
Working knowledge of Outlook and Excel (if no experience but willing to learn, we’ll be happy to teach you)
Nice to have…
You have working knowledge of insurance deductibles, formularies and how to navigate the pharmacy world
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
Our Base Pay Range for this position
$18.23 - $30.38McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: careers.mckesson.com.
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.
Join us at McKesson!
