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Salesforce Developer

Term: Fixed term contract, 12 months

Working week: Please note this is a full-time role, Monday to Friday, with the opportunity for hybrid work arrangement of 2 days remotely.

Please note we can only consider candidates with the Right to Work in the UK

Job Summary

The Salesforce Marketing Cloud Developer is responsible for the technical ownership, development and optimisation of KOKO’s Salesforce Marketing Cloud and its integration with Sales Cloud.

This role is accountable for building scalable, data-driven marketing solutions that enhance customer engagement, drive commercial performance and ensure best-in-class platform governance. Sitting at the intersection of marketing, digital and CRM, the role requires a hands-on developer with strong commercial awareness and a deep understanding of member lifecycle marketing.

The successful candidate will lead the configuration, development and continuous improvement of the platform with creativity and a commercial mindset, ensuring seamless execution across campaigns and guest journeys that supports the wider business in adopting and maximising Salesforce capabilities..

Role and responsibilities

Platform Development & Configuration

Design, build and maintain multi-step customer journeys in Journey Builder, including triggered, scheduled and transactional communications across email, SMS
Develop and maintain dynamic email templates, Cloud pages and personalisation logic using AMPscript, SSJS and HTML/CSS
Configure and manage Automation Studio workflows for data imports, campaign execution and scheduled processes
Build and maintain data extensions, attribute groups and data models within Contact Builder
Own the preference centre and subscription management architecture, ensuring alignment with consent and communication preferences

Salesforce Sales Cloud, Configuration & Administration

Manage and maintain the Marketing Cloud Connect integration, ensuring reliable and accurate data synchronisation between platforms
Configure Sales Cloud objects, fields, page layouts and record types to support Marketing, Membership, Events, Partnerships and VIP teams
Build and manage Flows, automation processes and validation rules to streamline operational workflows
Create and maintain reports and dashboards to support performance tracking and business insights
Manage user setup, profiles, roles and permissions as adoption expands across the business
Support the ongoing Salesforce rollout, onboarding new teams and workflows through configuration, training and support

Data, Segmentation & Compliance

Write and maintain SQL queries within Automation Studio for segmentation, transformation and reporting
Design and manage data ingestion pipelines from third-party systems including ticketing, ePOS and membership platforms (e.g. Peoplevine)
Own data hygiene practices, including deduplication, suppression management and bounce handling
Ensure all platform activity complies with UK GDPR, including consent capture, preference management and data retention policies

Deliverability & Performance

Monitor sender reputation, inbox placement and deliverability across domains and IPs
Conduct A/B testing and analyse campaign performance to provide actionable insights
Build and maintain reporting dashboards to support marketing and commercial decision-making

Stakeholder Engagement & Documentation

Act as the internal technical authority for Salesforce Marketing Cloud, supporting platform queries and troubleshooting
Gather and translate requirements from non-technical stakeholders into clear, scalable solutions
Produce and maintain technical documentation, including solution designs, data structures and user guides
Collaborate with external Salesforce partners and vendors on integrations, upgrades and advanced customisations Manage on-site design briefs for posters and digital screens; coordinate proofing, printing, and installation to meet deadlines.

About you

5+ years’ hands-on experience with Salesforce Marketing Cloud in a professional environment
Proven experience with Sales Cloud configuration, including objects, flows, automation, reports and dashboards
Strong proficiency in AMPscript, SSJS and SQL, demonstrated through live campaign and automation builds
Deep understanding of Marketing Cloud data architecture, including data extensions, Contact Builder and relationships
Experience managing Marketing Cloud Connect and working across both Marketing Cloud and Sales Cloud
Proven track record in building Journey Builder programmes and Automation Studio workflows
Experience configuring Mobile Studio for SMS and other channels

Desirable experience: